Covid – 19 support links

Covid-19 Support for general public
HELP WITH PRACTICAL TASKS
Anyone impacted by Covid-19 not coping and looking for help/offering help in their local area can contact Volunteer Cornwall
Practical support from volunteers with shopping, collecting prescriptions or other tasks as a result of Covid-19
Phone: 01872 266988
Email: requestforhelp@volunteercornwall.org.uk
HELP WITH HOUSING AND HOMELESSNESS
Anyone homeless or threatened with homelessness can contact Cornwall Housing
Information and advice: www.cornwallhousing.org.uk
Phone: 0300 1234 161 and ask for the Prevention & Engagement team.
Anyone concerned about someone rough sleeping – report through Streetlink
www.streetlink.org.uk or phone 0300 500 0914
COVID-19 KEY SUPPORT LINKS
Key links to support for people that need help with
staying healthy and independent during the pandemic

Covid-19 Support for people with health and wellbeing needs
HELPLINE
Adults with health and wellbeing needs
impacted by Covid-19 & professionals
looking for support
Support available in communities,
including on discharge from hospital
Information and advice
Guided conversations
Telephone/online support
Help with practical tasks
Phone: 01872 266383
Email: Helpline@ageukcornwall.org.uk
Monday to Friday 9am to 4.30pm.
Wellbeing Support
Feeling lonely and isolated – link to local community groups, online
groups/tools, or one-to-one phone/digital support (Inclusion Matters partners)
Practical Support
Need help with shopping, collecting prescriptions etc – link to local community
groups, day centre, or one-to-one practical support (Inclusion Matters partners)
Welfare Support
Concerned about welfare issues – benefits, housing, rights etc – link to online
tools, or one-to-one phone/digital support (Inclusion Matters partners)
(For disability related welfare issues you can also contact Disability Cornwall
DIAL directly via phone: 01736 759500; or email: advice@dialcornwall.org.uk)
Digital Support
Concerned about how to get online – help to develop digital skills – one-to-one
phone/digital support, and online streaming (Inclusion Matters partners
(You can also contact CRCC directly via phone 01872 243557 or 01872 243534
or email the Digital Inclusion team: digitalinclusion@cornwall.gov.uk)
Transport
Need transport for urgent medical appts or hospital discharge – volunteer
drivers, accessible transport and electric vehicle hire (Age UK C&IOS – funded
separately – you can also contact directly via phone: 01872 266288; or email:
tap.ageuk@nhs.net)

Information Classification: CONTROLLED
Covid-19 Support for people with specialist needs
CARERS SUPPORT
Any adults concerned about coping with caring
responsibilities can contact CRCC Kernow Carers Service
Link to local community groups, online groups, or one-to-one
phone/digital support
Phone: 0800 5878191; or email: fis@cornwall.gov.uk
MENTAL HEALTH SUPPORT
Any adults feeling concerned about mental health, anxiety and
depression can contact the XXX Helpline (tbc)
Link to local community groups/specialist support, online
groups/tools, or one-to-one phone/digital support
Phone: XXXX (tbc); or email (tbc)
Funded by Adult Social Care, Neighbourhoods and NHS Kernow
MULTIPLE NEEDS SUPPORT
Any adults experiencing multiple issues together e.g. managing
health/wellbeing/housing/money/multiple risks can contact
the Home Group Helpline (support also provided by Harbour
Housing, LiveWest and Coastline Housing)
Link to online tools/specialist support, one-to-one
phone/digital support
Phone: 07710 709 527; or email:
eicountywideoutreach@homegroup.org.uk
DOMESTIC ABUSE SUPPORT
Anyone concerned about domestic abuse and sexual violence can
contact Safer Futures
Phone: 0300 777 4777; or email: saferfutures@firstlight.org.uk
Alternatively you can also access refuge and support via Cornwall
Refuge Trust online at https://www.cornwallrefugetrust.co.uk/ or
phone 01872 225629
DRUG AND ALCOHOL SUPPORT
Anyone concerned about drug and alcohol use or needle
exchange can contact We Are With You
Information and advice: https://www.wearewithyou.org.uk
Phone: 0333 200 0325
ADVOCACY SUPPORT
Any adults concerned about getting their voice heard, including
where decisions are being made about their care and support,
can contact The Advocacy People (previously SeAp)
One-to-one phone/digital support
Information and advice: https://www.theadvocacypeople.org.uk/
Phone: 0330 440 9000; or email: info@theadvocacypeople.org.uk