LONDON RAIL SERVICE UPDATE

You have been alerted to the closure of Paddington station over Christmas this year to allow for electrification and Crossrail works.    This is just a quick follow up to remind you that the six-day closure starts on Christmas Eve, Saturday December 24th through to Thursday 29 December.  This will mean trains are very busy on Friday 23 December, and we are recommending customers to book ahead and travel early if they can.

Trains will start and finish at Ealing Broadway throughout the closure with customers completing their journey by London Underground.  There are no lifts at the station.  We are therefore strongly recommending that customers who will find using Ealing Broadway difficult, to change trains at Reading and travel to and from London Waterloo.  South West Trains have agreed to accept GWR tickets to support this.

Full details are on our website on a dedicated page https://www.gwr.com/travel-updates/christmas-travel including details on travelling with bikes, our sleeper service and our Pullman dining service.

We are using every avenue we can to alert customers including posters, leaflets and announcements on trains and at stations, social and traditional media and Meet the Manager events at key stations, anything you can do to help us spread the message would be very helpful.

If you have any questions about the improvement work, or our plans during the closure, please contact me and we will do our best to help.

Best wishes

Mark Hopwood | Managing Director | Great Western Railway
Milford House | Swindon | Wiltshire | SN1 1HL
E: mark.hopwoodGWR-MD@GWR.com | T: 01793 499424 – MD’s office